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Public Sector Experts
Our account team comes from the public sector, so we know the processes and vocabulary of the city's project team.
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No Integrators
While many companies turn over the configuration phase to third-party integrators, typically paid on a time and materials basis, OpenCounter handles the entire configuration process from beginning to end. This means that we can ensure the speed and quality of the project. For us, a signed contract is the beginning of an engagement, not the end.
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Our products are delivered as a hosted and managed solution, meaning that there are no surprises for IT when it’s time to set up the service, and no perpetual licenses or big up-front costs. It also means that we are invested in and financially aligned with our customers’ success over the entire life of the engagement.
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Agile Development
We use tools like Basecamp and Intercom to manage the configuration process, and modern project management techniques to ensure the project is moving forward. We pride ourselves on setting up OpenCounter in a matter of months, not years.

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What our customers are saying

"OpenCounter has been a partner in delivering user-centered services to our residents with great results at a fraction of the cost and time it would have taken from other vendors or to build in-house."

Bubble green Matt Broffman, City of Orlando, Digital Platforms and Service Design

"Until now, there have been very few tools to give entrepreneurs and small business owners a clear breakdown of the processes involved. OpenCounter eliminates confusion on both sides of the counter, giving staff a powerful suite of tools to analyze proposed projects, and giving citizens a level of service that reduces the discovery process from weeks down to a few minutes."

Bubble green Lara Fritts, Salt Lake City, Economic Development Director