We only collect basic, non-personal technical information, such as
browser type, from those who visit the Site but who do not register for
the Service ("Visitors").
If you register as a user of the Service ("User"), OpenCounter collects
the same non-personal information, along with the personal information
We use a limited number of select third party service providers to
perform work on our behalf, and third party providers of products and
services available on the Site and/or through the Service. They are
permitted to use data only for the purpose of providing their services
to us or their products and services to you.
We accept your registration as an opportunity for us to contact you
about your experience in using the Site, to learn about your business
and improve our sevice to you and other Users. You may opt-out and
unsubscribe at any time using the "unsubscribe" links in our emails, or
the checkbox next to your email address on your personal information
- We never sell your personal information.
- We won't use your data to allow our partners to market to you.
While we do automatically collect technical information about how
Visitors and Users interact with the Site and the Service, we don't
automatically collect personal information without your permission.
Other than our trusted service providers, we don't allow others to
track you or put third party cookies on your computer while you are
visiting the Services without your permission.
We don't track your activity across the Internet, although we do
receive and keep information about how you got to the Site.
Although we carefully select the websites we link to, OpenCounter does
not take responsibility for the privacy practices or policies of any
third party sites.
Thank you for visiting www.opencounter.com (the "Site"), which is owned and
operated by Open Counter Enterprises, Inc. ("OpenCounter"),
from its locations inside the United States. We strive to make our
summary above that describes in general terms what we do and what we don't
an FAQ. We also encourage you to review the
Site Terms of Service
(the "Terms of Service"), the agreement between you and
OpenCounter that governs your use of the Site, as well as provides the
terms and conditions under which OpenCounter provides, and you may use,
the OpenCounter service accessed through the Site (the
made a part of the Terms of Service.
any time in its sole discretion, and without prior notice to you, by
continued use by you of the Site or the Service after the posting of such
longer use the Site or the Service.
Site, whether you are simply an anonymous Visitor, or have become a
registered User of our Service, and governs the handling of personal and
non-personal information from all Visitors and Users. Together, our
information from those who become registered Users of the Service.
summary points above, and the FAQs below. We provide the summary points
as the Term of Service.
By providing any personal information to OpenCounter or otherwise using
the Service, all Visitors and Users, including without limitation
individuals in the European Union, must acknowledge and hereby
unambiguously consent to the transfer to, collection and processing of
such information in the United States. You may not use the Service if you
do not agree to such transfer to, collection, and processing of your
personal information in the United States.
OpenCounter is committed to protecting the privacy of young children, and
therefore does not knowingly collect or maintain personally identifiable
information on the Site or Service from persons under 13 years of age, in
compliance with the Children's Online Privacy Protection Act of 1998
("COPPA"). Additionally, persons under the age of 18
years of age are required to obtain the express consent of a parent or
legal guardian, prior to registering as a User of the Service.
Frequently Asked Questions
What is "personal information" and "non-personal information"?
"Personal information" identifies a Visitor or User or otherwise contains
personally identifiable information provided by or obtained from Visitors
or Users. "Non-personal information" does not, by itself, identify the
Visitor or User as a specific individual. Rather, non-personal
information provides technical data, such as an IP address and browser
information, that may provide information about your computer or your
interaction with the Site or the Service.
What information does OpenCounter collect from Visitors to OpenCounter?
OpenCounter only collects non-personal information from Visitors to the
Site. Therefore, Visitors may access the Site while remaining generally
anonymous to OpenCounter.
What information does OpenCounter collect from registered Users?
To register to use the Service, you must provide a full name and email
address. OpenCounter only collects this personal information if a Visitor
chooses to register with the Service to become a User. We may collect
information related to how you logged in (e.g., whether through a mobile
app or a browser).
How does OpenCounter use information collected from Visitors or Users?
OpenCounter may use your registration information to contact you in order
to (i) deliver the Service and improve the features and content of our
Site and the Service, and provide customer service, (ii) administer and
enable your use, enjoyment and navigation of our Site and Service, (iii)
better understand your needs and interests, (iv) fulfill requests you make
and (v) personalize your experience. We also may contact you about other
products or services we or our partners may offer.
How does OpenCounter collect information from Visitors or Users?
OpenCounter may collect non-personal information during your visit to the
Site through our automatic data collection tools, which may include the
use of "cookies" and other commonly used technologies.
What is a cookie?
A cookie is a small piece of data stored by a user's browser that contains
session information to identify you for access purposes as you navigate
the Site. You must configure your web browser to accept cookies in order
to use the Service.
Does OpenCounter create user profiles of Visitors?
to preserve User preferences. When you visit the Site, OpenCounter may
place a cookie in order to improve your experience by recognizing you when
information-gathering tools to automatically collect personal information
from Visitors to the Site. We only receive personal information when you
choose to provide it. And, to make sure that no one else is collecting
personal information, other than our trusted service providers, we don't
allow others to track you or put third party cookies on your computer
while you're on the Site without your explicit consent.
What other parties can see me on the Service?
As explained above, OpenCounter uses a select number of service providers
to help facilitate our Service. We may employ independent companies or
other third parties and individuals to help us provide, facilitate or
improve our Service (such as customer service support). They are permitted
to use data only for the purpose of performing services on our behalf or
at an aggregate level. Notable third party services you should be aware of
include web analytics providers Google (i.e. Google Analytics) and New
Will OpenCounter share my data with third parties?
We will never sell your data to third parties, and we will only grant
third parties access to your data with your explicit request that we do
so, or if you choose to use certain third-party products and services
(such as plug-ins, or in connection with the automatic provisioning of an
account with a partner), made available on the Site or through the
Service. You agree that by registering for the Service we can provide
your Personal and Non-Personal information to the municipality or
government entity that uses the Service to facilitate permit and license
applications. In such cases, OpenCounter may share your data, including,
in some cases, Personal information, with the providers of such third
party products and services, but only where you elect to use such third
party products or services. And we won't otherwise grant any third party
access to your data, except for a limited number of select service
providers performing work on our behalf, and under the limited exceptions
When might OpenCounter have to disclose my personal information?
Other than when sharing data with our select, third party service
providers and/or third party providers of products and services made
available on the Site or through the Service, as explained above, we will
only disclose personal information in limited circumstances relating to
abuse or misuse of the Service, or legal process as follows:
If OpenCounter believes in good faith that you have misused or abused
the Service, or attempted to interfere with or harm our Service, we will
investigate and cooperate with appropriate law enforcement, including,
if necessary or appropriate, by disclosing your name, registration data
or IP address and any other relevant information, to protect our rights
or property, or those of our Visitors, Users, corporate partners, and
others. We will cooperate fully with any legal process or criminal
investigation into the misuse or abuse of our Service. As noted above,
the servers used in the operation of the Site and Service automatically
identify a computer by its IP address.
We may share your personal information as required or permitted by law
to comply with a subpoena or similar legal process or government
request, or when we believe in good faith that disclosure is legally
required or otherwise necessary to protect our rights and property, or
the rights, property or safety of our Visitors, Users or others.
Where your personal information has been requested by any governmental
entity or other third party pursuant to subpoena or similar legal
process, we will notify you as quickly as practicable before providing
any such information, unless we are legally prohibited from doing so,
or we believe in good faith that disclosure is or may be necessary to
protect life, avoid serious physical injury or property loss or damage,
or to prevent or investigate an ongoing crime.
We will transfer information about you if OpenCounter is acquired by or
merged with another company, or if it sells all or substantially all of
its assets related the Service. In this event, OpenCounter will notify
you before transferring information about you to such other company, and
What practices does OpenCounter follow to secure my information?
The security of your personal information is important to us. We follow
standard industry practices to protect Users' personal information, both
during transmission and once we receive it. We also constantly track new
threats and industry practices to ensure our security practices are
current so we can endeavor to protect your privacy in connection with use
of the Service. Nevertheless, no method of transmission over the Internet
or electronic storage is 100% secure. Therefore, we cannot guarantee its
absolute security. If we discover a security incident that compromises
your personal information, we will let you know about it, in accordance
with applicable law.
What about the practices of other websites linked to the Site or Service?
The Site may contain links to other websites, but please be aware that
OpenCounter is not responsible for their privacy practices. OpenCounter
encourages users to be aware when they leave the Site and to read the
privacy policies of each website they visit that collects personal
information. While OpenCounter carefully chooses the websites we link to,
and our mobile Site.
How does OpenCounter ensure that outside parties are not eavesdropping on
OpenCounter uses default 256-bit SSL encryption and secure cookies to
prevent others from eavesdropping on you when you transfer personal
information. All pages and APIs involving the exchange of passwords or
personal information are safeguarded this way. Please note that
OpenCounter cannot guarantee that your ISP is not tracking your visits to
OpenCounter and other sites.
We welcome any questions, comments or suggestions you may have about this
questions, comments or suggestions to
Please note that we will need to verify and authenticate any emailed
requests for access or changes to your personal or account information.